Most people do their best to avoid conflict. However, avoiding difficult conversations doesn’t make them go away! The role of a leader is more than overseeing tasks and ensuring productivity. It includes key responsibilities that are pivotal to supporting a healthy organisational culture. The ability to engage in difficult conversations stands out as a crucial skill that underscores effective leadership.

Learning outcomes

• The benefits of difficult conversations and how they should be viewed as a positive management tool.
• Understand the triggers for difficult discussions and how they manifest in the workplace.
• How to reframe challenging dialogue.
• Achieving a successful outcome.

BIGGA CPD Credits awarded on completion of this workshop.

PGA Members/Trainees can add this class to their CPD Journals as a Formal Learning activity.

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