Most people do their best to avoid conflict. However, avoiding difficult conversations doesn’t make them go away! In the modern organisation, the role of a leader transcends merely overseeing tasks and ensuring productivity. A leaders role encompasses a spectrum of responsibilities pivotal to supporting a healthy organisational culture. Among these responsibilities, the ability to engage in difficult conversations stands out as a crucial skill that underscores effective leadership.

Learning outcomes

• The benefits of difficult conversations and how they should be viewed as a positive management tool.
• Understand the triggers for difficult discussions and how they manifest in the workplace.
• How to reframe challenging dialogue and achieve successful outcomes.

BIGGA CPD Credits awarded on completion of this workshop.

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